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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-06-2020 07:25 PM

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Product: Example: HP ENVY PHOTO 6200

HP ENVY PHOTO 6200, ERROR MESSAGE was displayed on my phone, " change in printer certificate  was detected. What do I do?

3 REPLIES 3

‎04-09-2020 02:33 AM

HP Recommended

Hi @babygirlhaman

 

Welcome to the HP Support Community. I'd be happy to assist you with the certification error.

 

To better assist you -

 

1.) Are you using an Android or an iPhone? 

2.) Have you tried a different browser?

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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‎04-16-2020 11:12 AM

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Yes I am using an Android and yes I have tried a different browser. An unknown  suspect retrieved our internet services and invaded our space?

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‎04-17-2020 01:21 AM

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Thanks for replying @babygirlhaman

 

Can you please send us a picture of the error screen? 

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

Asmita
I am an HP Employee

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