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AndrewMB1
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Remote meeting audio problems

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Pavilion
Microsoft Windows 10 (64-bit)

When I attend a remote meeting by video (Zoom and MS Teams) I have audio problems. The audio can start OK but at my end drops down to a barely audible level with only the occasional half a word coming out at full volume every few seconds. I have turned up the volume to 100% but still the other participants are inaudible at my end. They can hear me fine & they have no problems hearing the other attendees. I have tested the audio & microphone & both work fine. I can see & listen to videos online without the same problem (ie no audio problems). I have fast fibre to my property with c. 130mbps as a minimum so don't think it is a bandwidth problem (and I can watch videos etc without the same problem).   I have tried to get Zoom to help but no replies. 

 

Any suggestions (a) what the problem is and (b) how to fix it?

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praveen196
HP Support Agent
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Message 2 of 2
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@AndrewMB1 Welcome to HP Community!

 

I understand that you are facing issues with audio.

 

What is the product number of your computer? (Ensure you don't share any personal information such as serial, phone number, email ID, etc..). 

 

Try updating the computer, this will install the latest updates -

 

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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