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HP Recommended
Pavilion X2 10-N045NA
Microsoft Windows 10 (64-bit)
Hello, I have a HP Pavilion X2 and the screen has a crack in it. I am unable to use the display in some parts i.e I cannot use the onscreen keyboard to type nor use the connected keyboard. Where would I be able to get a replacement screen for the device?

Many thanks.
1 REPLY 1
HP Recommended

 

@NatJ

Welcome to the HP Forums, 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

 

As I understand your display has cracked & you want information on part replacement,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you check the HP Parts Surfer to find the part numbers in your device?

 

If not, You could replace the part on your own, use the HP Parts surfer to identify the part: Click here & order it via the HP Parts store (Click here) or simply Contact HP for setting up a repair service via phone support and they will provide the details of the service center as you cannot take the PC directly to a service center and has to go via an HP phone support 

 

HP Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

 

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

 

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

 

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee


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