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Mishra3964
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Request to Send Dvd Of OS

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Microsoft Windows 10 (64-bit)

Serial no

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Paul_Tikkanen
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Hi:

 

You would have to contact HP support in India and see if they sell recovery media for your PC.

 

https://www8.hp.com/in/en/contact-hp/contact.html

 

Your 15-AY517TX notebook should be supported by the HP cloud recovery tool which you can use to make a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

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Mishra3964
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CND72136BS

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Mishra3964
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PRODUCT ID IS SHOWING INVALID N HP RECOVERY TOOLCapture.PNG

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Paul_Tikkanen
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Did you check the 'I need to enter the Product ID for my system' box and manually enter the info?

 

If so and that didn't work either, you will have to contact HP and order recovery media as I posted yesterday.

 

Otherwise you can always clean install W10 by making bootable installation media using the media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

https://support.hp.com/us-en/drivers/selfservice/HP-15-ay500-Notebook-PC-series/12229013

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Mishra3964
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I did tried entering manually but still it is showing invalid

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