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George153
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So I started using my DVD player in my HP Pavilion and one day I closed it while the player was still running. When I opened it again, it had started updating and I let in finish. After the update, the DVD player would make a really loud fan sound and wouldn’t play the video automatically so I had to do it manually. To fix that problem I looked up a solution. The solution was to uninstall and reinstall Cyberlink Power Media Player 14. After doing that it said turn off the Pc, and now it’s resetting. So I have 3 questions.

 

1) will all my files like photos and  stuff be lost?

2) can I stop the reset at all?

3) will resetting fix my problem?

 

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KrazyToad
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@George153


Welcome to HP Community

 

I have gone through your Post and would like to help

 

It depends. If it's a Windows 10 Reset then your files will still be there and Windows 10 files will get reinstalled

 

If it's a System Recovery, then everything will be wiped off

 

You can refer to these links

 

System Recovery : https://support.hp.com/in-en/document/c04758961

 

Reset : https://support.hp.com/in-en/document/c04742289

 

Resetting could fix the issue if the problem started after an update

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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