Restoring DVD backup

[Tommydmfc]

I had to perform a factory reset on my laptop yesterday. I carried out a full backup to 12 DVDs using the HP Support Assistant. When complete, I continued via the Support Assistant to perform the factory reset. However, since then I cannot find how to restore all my files from my DVD backup!  Can anyone help, please?

[Jeet_singh · Accepted solution]

@Tommydmfc,

Thank you for posting your query on HP Community,

• Are you getting any error message or code while playing DVD's?
• Does computer recognize the DVD disk?
• Have you checked the DVD on a different computer

You may try to remove the dvd and  use a microfiber cloth as it is excellent for lint-free cleaning. 

Once done, insert the dvd and try to check if it works. 

You may refer to this support document for - HP PCs - Restoring Files that were Backed Up Using HP Recovery Manager (Windows 7)

Let me know how it goes for further assistance!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Tommydmfc]

Hi, Jeet_singh.

Before I had received your response, I noticed that on the 1st DVD there was a file RecoveryMgr.exe as mentioned in the support document to which you refer and I just ran this.

I was then able to recover all my files from the backup.

Thanks for your response.

[The_Fossette]

@Tommydmfc,

Perfect, I am really glad to hear that!

If any other questions arise, please feel free to write back to me.

Cheers!