cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Karabearrose
New member
1 0 0 0
Message 1 of 2
245
Flag Post

Scanner issue

HP Recommended
Officejet 5255

I use the smart app on my phone to scan documents to my phone. I have done it several times but my app is now telling me that my printer does not have this capability. I have turned off the printer and turned it back on I have also reset my phone. It's still saying that my printer does not have this capability when it does and has done this scan several times. 

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
14,323 14,289 1,172 1,294
Message 2 of 2
Flag Post
HP Recommended

Hi @Karabearrose

 

Welcome to the HP Support Community. I'd be happy to assist you with the  "Unable to scan from phone" issue. 

 

What phone are you using the printer with, Android or an iphone? 

 What is the exact error message you're receiving?

 

Try a power reset on the printer-

 

Reset the product

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  1. Unplug the power cord from the wall outlet.
  2. Wait at least 60 seconds.
  3. Plug the power cord back into the wall outlet.
  4. Reconnect the power cord to the printer.
  5. Turn the printer on. HP recommends plugging the printer directly into a wall outlet

Could you try uninstalling and reinstalling the HP Smart App? 

 

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Was this reply helpful? Yes No
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation