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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-02-2020 03:23 PM

HP Recommended
Product: HP Envy u11
Operating System: Microsoft Windows 10 (32-bit)

I have a Envy  u11 Laptop

 

I was frustrated with the Touch Pad and Touch Screen sensitivity.  The lightest touch on either would send the screen in Zoom, close, open, et.al

 

I thought I turned the sensitivity down/off on the Touch Screen.   The Touch Pad works fine. 

The Touch Screen does not work at all.  Regardless of what I have done per HP and the Web/Goggle suggests.

 

I have tried all the solutions suggested by HP Support.  Disable, Enable, Remove, Reboot etc. 

I have Uninstalled/Reinstalled via Device Manager.

Rebooted to discover Hardware.

Nothing works.

 

I updated the drivers for the Laptop.

 

I am very frustrated.  Any suggestions, beyond the obvious HP and Web solutions are welcome.

 

1 REPLY 1

‎02-05-2020 10:15 AM

HP Recommended

@CRE4155 Welcome to HP Community!

 

Please provide the correct product number.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

 

Click here for steps on finding the information we need!

 

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

http://support.hp.com/us-en/document/c03754824

 

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