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Slmills
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Setup

HP Recommended

Had to do factory hard reset now can't get past language setting as touch screen won't work power key working like power switch 

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Kumar0307
HP Support Agent
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@Slmills, Welcome to the HP Support Community!

 

Apologies for the inconvenience. To assist you better, What model HP printer are you using?

Refer to this document to know how to find the Product Name or Product Number.

Make sure the protective tape on the screen is removed.

Check for any icons on the screen like question mark/back or home icon. try pressing them and check if the screen responds.

 

For now, perform a power reset and check

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Keep me posted for further assistance.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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