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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Hello,
Please provide us with the full Failure ID: 9LG6XG-8HHA16-MFP, otherwise we will not be able to help you in the best possible way.
What is the exact model of your laptop (e.g. 5ES85EA)?
To find this product number P/N: this document.I
According to the HP database your product number does not have a D at the end. Is this the laptop, right (sku: N5Y05UA)?: https://support.hp.com/in-en/product/hp-15-f200-notebook-pc-series/7527799/model/8888505?sku=N5Y05UA.
The test found a problem with your hard drive and it may need to be replaced. If possible, back up your personal files to a flash drive or external hard drive as soon as you can.
The following documents are available for reference:
In case of need, do not hesitate to contact us.
Best regards,
I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful? Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.
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