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Tim98TA
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Smart Print

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HP ENVY 7640

Trying to use the Smart Print App to print from my phone, if I am away from my printer. If I am out of town I need to be able to send things back to my printer. It says my printer is not available. If I am near my printer, it works fine on my wireless.

HP ENVY 7640

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Raj1788
HP Support Agent
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@Tim98TA,

Thank you for joining the HP Support Community

 

I suggest you Use HP Smart for mobile devices to print, copy, scan.

 

Click on this link: https://support.hp.com/in-en/document/c03561640 Using the HP Smart App.

 

You can use Print Anywhere with the HP Smart App.

 

Print Anywhere is a feature of the HP Smart app. It lets you use your Android or iOS mobile device or Windows 10 computer to check printer status and send print jobs when you are away from your printer.

 

Click on this link: https://support.hp.com/in-en/document/c06097800 for using Print Anywhere with the HP Smart App.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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Tim98TA
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I have that app installed and it works fine if I am connected to my wireless router.

If I am not around my printer, such as in another state, I am unable to send files to my printer.
How can I do that?
I have an Envy 7640
 
Thanks,
Tim
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Raj1788
HP Support Agent
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@Tim98TA,

 

You can use Print Anywhere with the HP Smart App.

 

Print Anywhere is a feature of the HP Smart app.

It lets you use your Android or iOS mobile device or Windows 10 computer to check printer status and send print jobs when you are away from your printer.

 

Click on this link: https://support.hp.com/in-en/document/c06097800 for using Print Anywhere with the HP Smart App.

 

Keep me posted, how it goes!

Raj1788
I am an HP Employee 

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Tim98TA
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I am not around my printer right now.

Does the HP Envy 7640 support Print Anywhere?

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Raj1788
HP Support Agent
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@Tim98TA,

 

Use this link: https://support.hp.com/in-en/document/c03722645 to check if the printer is compatible with Print Anywhere.

 

Keep me posted.

Have a great day!

Cheers:) 

Raj1788
I am an HP Employee 

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Tim98TA
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No Print Anywhere shown on my phone.Screenshot_20190301-193647_HP Smart.jpg

 

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Raj1788
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@Tim98TA,

 

I suggest you use HP ePrint

 

HP ePrint is a secure cloud-based service that lets you print from anywhere with an active Internet connection. Email the document or photo you want to print directly to the printer.

 

Click on this link: https://support.hp.com/in-en/document/c03721293 for Printing with HP ePrint.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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Tim98TA
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You had said in a previous that the Envy 7640 was compatible with Print Anywhere. That post is now gone.

ePrint wants me to purchase something and enter my network information as if I'm a big company.

 

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Raj1788
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@Tim98TA,

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

Raj1788
I am an HP Employee 

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