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Simplicity1
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Message 1 of 2
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Sony SRS-XB41 is paired with my HP Pavilion but no sound

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Microsoft Windows 8.1 (32-bit)

HP Pavilion

Ser# [edited]

Mod # RT3290 C2

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The_Fossette
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Message 2 of 2
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@Simplicity1,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are not getting any sound from the Bluetooth speakers.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Have you selected the Bluetooth speakers as default? Here is how it is done.

 

Click on the speaker icon on the right bottom of your computer screen and select the Bluetooth speakers and check if you are getting sound from the Bluetooth speakers.

 

If you continue facing the issue, then follow the below steps.

 

The audio troubleshooter might be able to fix audio problems automatically.

To run the troubleshooter

  1. In the search box on the taskbar, type audio troubleshooter, select Fix and find problems with playing sound from the results, then select Next.
  2. Select the device you want to troubleshoot and then continue through the troubleshooter. 

You can also launch the troubleshooter from audio Settings. Select Start  > Settings > System  > Sound  > Troubleshoot.

 

If running the troubleshooter doesn't help, continue to the next tip.

 

Check sound settings

 

Check to make sure your audio devices aren't muted and haven't been disabled.

  1. Right-click the Speakers icon  on the taskbar, and then select Open Volume mixer.
  2. You’ll see a set of volume controls for your devices. Make sure none of them are muted. If any of them are muted, you’ll see a red circle with a line through it next to the volume control. In that case, select the volume control to unmute. 
  3. Check your device properties to make sure that your devices have not been disabled by mistake. Select Start  > Settings  > System  > Sound .
  4. Select your audio device, and then select Device properties. Be sure to select Device properties for both the output and input devices.  
  5. Make sure the Disable check box is cleared for the output and input devices

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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