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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-20-2017 01:30 AM

HP Recommended
Product: Spectre x2 a000 series
Operating System: Microsoft Windows 10 (64-bit)

Hello!

 

I'm using Spectre x2 a000 series, I bought HP 45W USB-C AC Adapter for charger replacement, but it didn't work with it.

 

I didn't test new adapter with some other device, but it brand new, and there is was no damage on package when I'm receive it.

 

This is my old adapter.

old.jpg

 

 

This is my new adapter, that won't work with tablet.

new.jpg

1 REPLY 1

‎02-20-2017 01:56 AM

HP Recommended

Hello myxomatozis

 

The images you posted are not showing up at the moment due to the servers security protocol.

 

Is the battery just not charging or will the X2 not work with the power cord plugged in also.

 

If the power adapter will run the PC, run a battery diagnostics.

http://support.hp.com/us-en/document/c04700771#AbT0

This will help you determine if the battery is needing replaced

 

Either way, if you are still under warranty, you will want to contact HP Support directly for repairs.

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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