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‎06-28-2020 06:55 AM - edited ‎06-28-2020 07:04 AM

HP Recommended
Product: Stream 7 tablet
Operating System: Microsoft Windows 8.1 (32-bit)

I am a technological novice  and my HP 7 Stream tablet crashed last night and began a SYSTEM BIOS RECOVERY.  It has been looping on it ever since getting to 100% then black screen, then back to white recovery screen. Driving me bats! 

This little machine has given good service and has some treasured photos on it. Need it working.

1 REPLY 1

‎07-02-2020 07:01 AM

HP Recommended

@Dee_B, Welcome to the HP Support Community!

 

Drain the battery completely down and it will say "resetting CMOS" when you power it back up.  It should then boot normally. You can hasten the battery discharge by running the UEFI Startup Menu F2 System Diagnostics => System Tests => Extensive Test => Loop until error. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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