Went to turn on my laptop and the black screen with the hp logo comes up, with a message that says please wait while we install a system update. It stays on that screen for maybe 10 seconds. Then it seems to restart, but only goes back to the same exact screen. And repeats this over and over. Pressing the on/off button does absolutely nothing, not even pressing and holding it. Pressing F8 does nothing. I have had no previous issues with the lap top. I have no idea how to get it past this screen.
Windows 10 has a reset feature that repairs your computer by reinstalling the operating system. This feature is recommended for recovery because it reinstalls Windows 10 while either preserving your personal data and customizations or removing all your personal data.
You have a choice of two methods to reset your computer.
If Windows 10 loads correctly, see the section titled Perform a Windows 10 system reset in Windows in this document.
If Windows 10 does not start correctly, see the section titled Perform a Windows 10 system reset through Windows Recovery Environment in this document.
Have a nice day!!
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