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Sommers89
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Stuck on boot loading screen

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Hp slate 21 k-100 all in one android
Android 8.0 Oreo and older

I have a hp slate 21 k-100 all in one android and when I turn it on the boot loading screen comes up but nothing else not sure what to do I've hard reset it already  was thinking i might need to load a new os possibly 

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Kumar0307
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@Sommers89, Welcome to the HP Support Community!

 

If your tablet does not start normally, it might be necessary to perform a reset without turning on the tablet.

 

CAUTION: All data saved on your device is deleted when you perform a factory reset. All apps are uninstalled. Data stored in your Google Account can be restored. Back up all important files, either on the Web or with an external storage device, before resetting the tablet.

 

Use the following steps to begin the factory reset:

  1. Charge the tablet for at least half an hour, and then disconnect the charging cable from the tablet.

  2. If you have a microSD card installed in the tablet, remove the memory card before resetting the tablet.

  3. Select your tablet model from the list below to view instructions for resetting the tablet.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: Click here (Skip to Resetting with the computer powered off)

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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Freya009
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Message 3 of 3
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Most probably the issue will be with the OS or Harddisk. 

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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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