Sudden black screen and laptop works after restart

[castic_ran]

My laptop suddenly freezes and the whole screen goes black. After 2-3 minutes lock screen shows up. When I login all the icons and even the mouse pointer is bigger in size. In order to work again I have to either hard reset the laptop or restart it sometimes 

[Riddle_Decipher]

@castic_ran Greetings from the HP Community!

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

here are a few steps that should help us identify and resolve the issue:

Step 1: Run hardware diagnostic tests

Make sure the issue is not hardware related by performing diagnostic tests.

1. In Windows, search for and open the HP PC Hardware Diagnostics for Windows app.

   If the app is not installed on your computer, download the latest version from the HP Hardware Diagnostics website.

2. On the main menu, click System Tests.

3. Click the System Fast Test tab.

4. Click Run once.

   While the test is running, the time remaining and test result for each component displays on the screen.

5. If a component fails a test, write down the failure ID (24-digit code) and contact HP Customer Support. The information is also available in the Test Logs on the main menu.

   If no system component failed, continue with these steps.

6. On the HP PC Hardware Diagnostic app, click System Test, and then click System Extensive Test. The Extensive Test might take several hours to complete.

   • If an issue is not found, continue to the next step.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 2 ONWARD

(By the end of this article all the issues should be resolved)

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.