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Garyc97
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System cannot find drive specified

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Hi, I tried to perform a factory reset on my hp windows laptop. It said it was unsuccessful because it couldn’t find the drive specified. I can’t get into the laptop as it goes on as if its signing into the administrator but then switches to this notices again says unsuccessful reset.. can someone please help 

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Echo_Lake
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@Garyc97
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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