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‎06-27-2020 08:57 PM

HP Recommended
Product: 00426-OEM-8992662-00010
Operating System: Microsoft Windows 7 (64-bit)

If we have done system restore, the data on the device like photos,videos, documents in c and d drives are going to erase or not.

1 REPLY 1

‎07-02-2020 03:27 PM

HP Recommended

@Cherish20

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

 

System Restore returns your computer to the files and settings from the restore point. Your personal files and documents are not affected.

Click here: https://support.hp.com/in-en/document/c03327545 to know more about system restore.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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