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HP Recommended
Hp envy x2 11g080ef
Microsoft Windows 8 (32-bit)
I wanted to reinitialize my HpEnvy x2 11-g080ef
as I had different issues. It is computer running windows 8 upgraded to windows 8.1. So i used my self made usb recovery key to reinstall. The process started properly but after a while i had this message "A configuration change was requested to clear this computer tpm press vol_up to clear the tpm press vol_down to reject this change request and continue.." and now whatever i do pressing the vol_down key ou even vol_up nothing is happening. I cannot even enter into the bios anymore no reactions at all. It is like the pc is dead !
I went through solutions posted in the hp forum like using a USB keyboard ( nothing happened) then restarted the notebook holding the power and the vol_down+up for at least 5s . It started and then came off again and the bios did not load as expected. Now I really stuck and don't know what to do anymore.
Can you please help ? I just have a dead machine.
thank you
2 REPLIES 2
HP Recommended

so the power on F11 key is dead.

called HP restore.

that be first if windows goes infected.

does the ESC key work , i bet it does. but does it?   BIOS entry,

does the BIOS< HDD test pass?

and more.. later. we cant see your screens finger moves so....

NO warranty answers by me.
HP Recommended
Thank you for your answer but unfortunately none of the keys are working tried esc, f1to f12 del .., and when I do what I read on the forum previously, pressing together volup and voldown key with the power for at least 5s to try to enter into the bios, the notebook starts ( light on) and then stops again.
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