Tablet screen not responding

[Butch10]

Please help.
Just purchased the above 2nd hand. Last owner factory reset it. Ive set it up ok attached to the keyboard but when i want to use as a tablet only there is no response at all tapping the screen. Volume buttons dont respond either?
Any ideas is it in the settings since its been reset?
Thanks
Butch10

[A4Apollo]

Hey there! @Butch10, Thanks for stopping by the HP Support Forums!

I understand you have touch screen issues with your PC.

Don't worry I'll try to help you out.

Did you make any hardware or software changes on your PC?

Please provide the product number of your PC to assist you better.

Try updating the graphics driver and BIOS on your PC using HP support assistant and check if it helps.

Refer this article to know more information about using HP support assistant.

Please try few steps recommended below.

In Windows, search for and open Device Manager.
Expand the Human Interface Devices heading.
The touch screen device is labeled HID-compliant touch screen, or similar. Right-click the touch screen device.
If the option to enable the device is included in the menu, click Enable.

Reinstall the original touch screen device driver that came installed on your computer using the following steps:
In Windows, search for and open Device Manager.
Expand the Human Interface Devices heading.
The touch screen device is labeled HID-compliant touch screen, or similar. Right-click the touch screen device and select Uninstall.
Confirm the uninstallation.
Restart the computer to reinstall the touch screen driver.

Refer this article to further troubleshoot touchscreen issues with your PC.

If the issue still persists try running a touchscreen diagnostics on your PC and check if it helps.

Perform a touch screen diagnostic test
     a.1: Plug the AC Adapter into the computer.
     a.2: Press the power button on the computer for 5 seconds.
     a.3: Turn on the computer and press the F2 key repeatedly.
     a.4: When the HP PC Hardware Diagnostic UEFI screen displays, click Component Tests.
     a.5: Click Touchscreen.
     a.6 There are two interactive touch screen tests. Start by clicking Touch Pointer Test.
     a.6 Read the on screen instructions, and click Run Once.
     a.7:  Touch each block to erase them the test ends when all blocks are erased or after three minutes have passed and results are displayed.
  

I'll keep an eye out for your response.

I hope you have a great day! 🙂

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.

Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!