Tablet stuck on boot logo.

[MYKEROMAN]

Please provide a link for flashing my tablet.I can not find any info on this tablet.thanks.I have done factory restore/reset.partion is cleared and the cache.

[Chimney_83]

Greetings @MYKEROMAN, 

Welcome to HP Forums and thank for the post. 

I understand that you are facing an issue with your tablet not booting. Happy to help. 

Kudos to you for trying to troubleshoot the issue on your own.

Have you tried to download the image from our website and install it on your tablet?

Was there any induced damage on the tablet?

Recommend you to try the steps suggested in this article and check if it resolves the issue. 

HP Tablets - Tablet Does Not Start (Android KitKat, Jelly Bean)

You can download the image for your tablet from our website. Click here.

If the issue persists, please contact our phone support for the service options. 

Let me know if this helped. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[MYKEROMAN]

Thanks for responding.I could not find a u.s. version .tablet is two years old.there was a ww it didn't work so I tried the China version and it works but some of the icons will not convert to English..Not sure where to go from here.wonder if going Tom the next android version would let me change it back to english.

[Chimney_83]

Thanks for the reply, all the images meant for the printer are available on our website. If you are unable to find the version you are looking for, please provide the exact product/model number of your tablet. As I am unable to find any model mentioned by you in the post. (hp ts 10a).

Keep me posted. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[MYKEROMAN]

Thanks again for responding..TABLET TS 10A..MODEL IS J6F00UA/SERIAL IS CNU4395S9...The image that i got to work was HP-10 ..2101.china.

[Rainbow23]

@MYKEROMAN,

Thank you for your reply, I'll be more than glad to help you.

Please follow the link for flashing the tablet: Software and Driver Downloads

Let me know if this works.

You have a good day ahead.

[MYKEROMAN]

The link provided was where i got the image from.there's no us version there.the china one worked but the one that has ww at the end will not .i believe it is error code 7.can not install over a newer nersion.

[Sizzlingsum_13]

Hi@MYKEROMAN

Thank you for the update.

Appreciate all your time and efforts.

Superb job on trying the different steps to isolate the issue. You are simply awesome.

I recommend you to contact phone support for available service options.

Use the link below to get in touch with them.

Technical support link: www.hp.com/contacthp

Have nice day, Cheers 🙂

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.