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_Atif_
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The USB driver at rest

HP Recommended
Sony Vaio
Microsoft Windows 7 (64-bit)

I am having issue in printing documents which are in pdf format. I talked to HP support and told the issue. He took remote access and found that my USB controller is set at (REST) which means it can print with some applications and can't print with some. So I need to set that to active mode so I can print my documents easily. 

Xerox is working fine, also printing with MS Word is fine but having issues with pdf files but that is a big issue because most of the files are in that format.

Any help is appreciated.

Thanks

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Riddle_Decipher
HP Support Agent
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Message 2 of 2
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HP Recommended

@_Atif_ Welcome to HP Community!

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Meanwhile, I suggest you reinstall the USB root hubs, simply tap Windows+X, Select device manager, right USB root hubs (one after the other) and select uninstall, then restart the device and check if the issue is resolved.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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