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09-30-2017 01:42 AM
10-01-2017 02:04 PM
Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issues with your HP DeskJet printer. Don't worry I'll be really glad to help you with this.
To provide you with an accurate solution, I'll need a few more details:
What exactly seems to be an issue with the printer?
Do you get any error message on the printer screen or on the computer screen?
How is the printer connected? USB/Wireless
Are you able to make a copy from the printer?
In the meantime, let's try these steps here:
Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.
Remove the cartridges from the printer.
With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
Remove USB cable, if present.
Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
Turn on the printer and wait till warm-up period finishes and the printer is idle.
Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.
I would start by checking the installed printer software by downloading and running the HP Print and Scan Doctor. This tool can diagnose and fix many printing and printer software related issues. Please use this link to help you with that information: http://hp.care/2biN2XE
Please respond to this post withe the details of the Operating system and with the results of the troubleshooting for further assistance.
Eagerly waiting for your response!
I hope you have a good day ahead,
And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.
I am an HP Employee
10-02-2017 01:40 AM
Hi @Jeet_singh ,
1) The device connection is unsuccessful
2) The error message is from the computer screen
3) Via USB
4) Yes, I'm able to make copy from the printer
I had tried to reinstall with both the CD and the software from the web and also used the trouble shoot to try and sole it but it still cannot work.
The printer is Deskjet Ink Advantage 2135
10-02-2017 06:16 PM
Thank you for replying,
As I understand you have tried to reinstall the drivers and still seems to have the issue. Have you tried to check if other USB devices work on this PC, also have you tried to check with a different USB cable.
If you have followed the steps suggested and still having the issue. I would recommend you contact our HP phone support for further assistance.
HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true
(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
(3) Once completed click the 'Show Options' icon on the bottom right.
(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.
If you have any troubles, let me know and I will do my best to help!
Hope this helps, for any further queries reply to the post and feel free to join us again
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
If you wish to show appreciation for my efforts, mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment.
I am an HP Employee