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BlackCat13
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Message 1 of 2
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Touch Screen Not Responsive (Few Part) HP 7 Voice Tab

HP Recommended
HP 7 VoiceTab
Android 4.4 KitKat

Can someone help me with this problem?

 

Since few months ago, part of my Touch Screen won't respond at all

I didn't know what is wrong with it and tried to research a way to calibrate the screen in internet

 

I already try Safe Mode , Restart, Reboot, Hard Reset (Factory Reset) 

 

Nothing works

 

At first it is only small part , then it spreading..

 

Here is the screenshot​ of which part not responsive :

 

https://app.box.com/s/ll7efo39im5r3gwf9sjrs0a4l424xh4n

 

White part is the NOT Responding Part while the Black one is the Responding part

 

 

Currently I'm not able to use Back screen App button when it is in Portrait Mode, along with typing in keyboard for "I,m,k,o,!" Words (I can use them when I turn my screen on Landscape , because it didn't stay in the Non-responsive parts)

 

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @BlackCat13,

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that a part of the touchscreen is not working on your tablet.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I checked the image you have shared and it looks like the touchscreen is gone bad and needs replacement.

 

I recommend you contact HP phone support and check the available service options for the table.

 

Here is how you can get in touch with the phone support.

 

Open link: www.hp.com/contacthp/

Enter Product number or select to autodetects

Scroll down to "Still need help? Complete the form to select your contact options"

Scroll down and click on HP contact options - click on Get phone number.

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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