Touch screen not responding in places

[pj1939]

Parts of the touch screen are not responding. Have done a factory reset with no result. Am i correct that the Slate 21 uses cameras to know what part of the screen is being touched. If this is the case what would be the estimate for repairs. Everything works fine using a mouse and keyboard

Paul

[The_Fossette]

Hi @pj1939,

Welcome to the HP Forums!

I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.

I reviewed your post and I understand that you are having issues with the touchscreen.

I’d love to help!

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score.

As you have mentioned that you have already performed a reset and still the issue persists, I recommend you to contact HP phone support and check the available service options for the tablet.

Here is how you can get in touch with the phone support.

Open link: www.hp.com/contacthp/

Enter Product number or select to auto detects

Scroll down to "Still need help? Complete the form to select your contact options"

Scroll down and click on HP contact options - click on Get phone number.

Hope that answers your question and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

Take care!

Cheers!