• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-23-2017 02:12 PM

HP Recommended
Product: HP stream 7 - 5709
Operating System: Microsoft Windows 10 (32-bit)
HP, Whenever I touched the touchscreen to do something this morning on my HP Stream 7, it goes into power saver mode and then I have to tap my power button to get it back. Been doing it constantly all day. I've had this tablet for 2 yrs and I only spent $50-80 on this. How much would it cost to repair something like this? Thanks for your help!
3 REPLIES 3

‎08-23-2017 02:13 PM

HP Recommended
And no recent hardware or software changes before this either!

‎08-23-2017 02:27 PM

HP Recommended
Reason I asked about cost was because, yes, it's out of warranty. Thanks!

‎08-23-2017 06:28 PM

HP Recommended

You might check your Power and Sleep settings to see if there is some setting in there causing this. There is an option there called "restore plan defaults" that might help.  Is the power adapter plugged in when it does this?  You might also check the Windows event logs to see if some error is logged when it goes to sleep. 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.