Trying to print from iPhone. Always get “printer is busy” message. This is a relatively new problem.

[Deblan60]

Can no longer print from iPhone XR or 8. Get “printer is busy “ message. Prints fine from PC.  Get same message if I try wireless direct option. Need help.

[TEJ1602 · Accepted solution]

@Deblan60, Welcome to HP Support Community!

Restart the printer, mobile, and router.

1. Turn the printer off, and then wait 10 seconds.
2. Disconnect the printer power cord from the printer.
3. Turn off the computer or the device you are trying to print from.
4. Connect the printer power cord to the printer, and then turn on the printer.
5. Disconnect the power cord from your wireless router, and then wait 10 seconds.
6. Reconnect the power cord to the router. Wait until Internet service is restored. Internet service is interrupted while the router is off.
7. Turn on the mobile device.

Try printing.

Additionally, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates.

For more information, go to Updating or Upgrading Printer Firmware.

Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!