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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Tablets and Mobile Devices Archive
- USB connection problem via phone

Create an account on the HP Community to personalize your profile and ask a question

02-17-2020 06:10 PM
Welcome to HP support community.
Are you getting any message while connecting the phone?
Try connecting the phone to a different port and check if that works fine?
Meanwhile:
I have a list of steps to help resolve your concern:
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Before you begin
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Troubleshooting steps
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USB device not detected by Windows (no device name in Device Manager)
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USB storage device is not shown in Safely Remove Hardware window
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Front USB ports do not work on a desktop computer.
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The mouse responds slowly, if at all
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USB 2.0 Device Does Not Work When Connected to a USB 3.0 Port
For details on each step: Click here
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
