cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
tdh79
New member
4 1 0 0
Message 1 of 2
506
Flag Post

USB driver wont install

HP Recommended
Prime
Microsoft Windows 7 (64-bit)

Is there any way I can download the USB driver? My PC doesn' t recognise the prime when connected via USB

0 Kudos
1 REPLY 1
Narender_IT
New member
New member
2 2 0 0
Message 2 of 2
Flag Post
HP Recommended

Good Day Tdh79,

 

Please refer to the blog "HP Prime not detected on PC".

 

Regards

 

Below is the solution from the above post:

 

Did it download the latest firmware files onto your computer? You can check this by opening your <Documents>/HP Connectivity Kit/Firmware directory. Do you see files in there? If not, try to manually download the files and unzip them into that directory. Here is the link to the zip file: http://ftp.hp.com/pub/calculators/Prime/HP_Prime_Calculator_Firmware_20160829.zip (this is the latest at the moment I write this message)

 

Third, unplug your calculator. If it is in that "recovery mode" you mention - great! That is the mode we want it in. If not, please do this procedure: Hold down the SYMB key, and while SYMB is still held down, click the ON button. The calculator will drop into the "recovery mode" as long as you kept holding the SYMB button down.

 

Lastly, connect your calculator (use a different USB port if you have one then where you were first connected). Open the windows connkit, and the calculator should run the update.

 

 

What is happening here is this: when the calculator switches into that "recovery" mode, Windows is not registering that the usb is now in update mode and so it doesn't load the driver needed. Thus the connkit can't talk to it.  This problem was corrected, but your calculator is old enough it doesn't have that fix in there yet. Hence why I directed you to unplug first, put it into recovery mode, and connect to a different usb plug. One of those steps should trigger it to load the correct driver.

I'am an HP Employee
0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation