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Srikanth8522
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Unable to do system restore, it is not detecting operating system

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Microsoft Windows 10 (64-bit)

Hi, As my system is slow, I tried uninstalling some apps in my system and also some windows updates. but when I restarted my system again, it is asking for system restore. 

I tried to restore but it is not detecting operating system. Could anyone help on this. I have lot of important data in my system which I don't want to lose. Could any one help on this please....... 

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praveen196
HP Support Agent
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@Srikanth8522 Welcome to HP Community!

 

I understand that you are unable to perform the system restore, it is not detecting the operating system.

 

Do not worry. I will try to fix the issue.

 

Please perform the hard drive test and let us know the result.

 

 

Hard Drive test 
 

1) Shutdown the computer.  

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to Component test.  

5) From the list, run the Hard Drive (extensive) test.  

 

Please perform the system reset and check.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

 

 

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