Unresponsive screen for the HP slate 7 2800

[Jamares]

I dropped my tablet once by accident and now the screen is unresponsive plz help I love using it

[Dvortex]

Hello, @Jamares - Hope you are well 🙂

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!

I see that you are having trouble with the HP Slate 7. Do not worry, I’m here to help 🙂

Is the HP Slate starting when you power on the product? If not, I would recommend you perform the steps listed here: http://hp.care/2pxVMEp 

Follow the steps under "Step 3: Finding a fix that matches the symptom your HP tablet is experiencing".

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Jamares]

It does turn on

[Dvortex]

Hello, @Jamares

Thanks for the update!

Try performing a complete reset on your slate 7. Here are the steps: http://hp.care/2oelVoa 

If the issue persists, then the issue could be with the tablet hardware. I would suggest you contact the HP phone support for further assistance.

You can visit http://www.support.hp.com/contact-hp and fill in your product details to get the tech support number.

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

I hope that answers your concern adequately. Let me know!

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Jamares]

 I Did factory reset but its stuck at the begging screen when you factory reset because its unresponsive

[A4Apollo]

Hi! @Jamares, I am the MrRobot. It looks like you were interacting with @Dvortex, but he is out of the office today so I'll take over from here.

I appreciate your efforts for trying out the steps.

Please download and install Android lollipop on an SD card and install it on your tablet and check if it helps.

Please try the steps recommended below.

The recovery media is a recovery file (called a "recovery image") stored on a microSD memory card. After the recovery media is created, it can be used to recover the Android operating system on the tablet. Use the steps in this section to create recovery media for your tablet.
Insert the microSD card into the SD card adapter, and then insert the adapter into the SD card reader in your computer.
Format the microSD card using the FAT32 file system.
   NOTE:
If you need instructions for formatting the card, search the Internet using the term "format memory card fat32" plus your operating system (for example, search for format memory card fat32 Windows 7).
Go to the Driver and Download page.
If prompted to enter your model number, do the following:
Enter the model name for your HP tablet (slate 7).
Click Go.
You may need to select a product number from a list before you can access your product's support page. If so, select your product number from the list.
From your product support site, click Drivers.
On the Drivers page, select your operating system from the drop-down menu, and then click Next.
Click the plus (+) sign next to Software - Solutions.
Click the Google Android Jelly Bean Restore Image you want to install. Unless you are looking for a specific recovery image, use the most recent image available.
Click Download.
Save the update.zip file (recovery image) to your microSD card. Do not unzip or rename the file.
When the download is complete, close the window, and then remove the memory card from the card reader.
The recovery media is ready to use in the tablet.

Please update the recovery image (android lollipop) using this link.

Refer this article to know more information about performing recovery using the SD card on a tablet.

Hope to hear from you soon!

Have a great day ahead! 🙂