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BBarlow
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Message 1 of 2
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Users can't log in after Win10 update

HP Recommended
Pavillion V0Q01UAR#ABA
Microsoft Windows 10 (64-bit)

After windows update, only the admin can log in.  Other users can't log in.  It says to restart and try again--did that.

In the past, a work around was to restore to a point before the windows update.  this time, there's no restore point to go back to.

 

 

Pavillion Product number: V0Q01UAR#ABA

Windows 10 home 64bit, version 1709, OS Build 16299.309

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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@BBarlow,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are unable to login to the account after a recent Windows update.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details.

  • Are you trying to login to a local account or Microsoft account?
  • Have you performed any troubleshooting steps before posting?

 

Meanwhile, I recommend you uninstall the recent update windows (Which caused the issue) and check then you are able to log in.

 

If it is a standard account, I recommend you try changing it to an administrator account and then check.

 

Follow the steps in the below article to change the standard account to an administrator account.

 

https://hp.care/2GhdCRx

 

Disclaimer: These are third party links. Please do not click on any unnecessary ad, image, download, popup or link or anywhere else as these are third-party links meant only for viewing information and following instructions relevant to the actual issue.

 

Let me know how it goes and you have a great day!

 

If the solution provided helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Your feedback counts!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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