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aerofanz
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WIRELESS MOUSE DRIVER

HP Recommended
WIRELESS MOUSE DU961A
Microsoft Windows 7 (32-bit)

Hello, I am trying to find a driver for an HP DU670A/DU9671A WIRELESS MOUSE ser# 040300817 but it shows no results on this site. Does anyone know where I can find one?

Thank you.

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Riddle_Decipher
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@aerofanz

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

 

As I understand the HP Wireless mouse driver isn't working,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you check the HP website to download the drivers?

 

Click here to find and install the driver from the HP website,

If that doesn't work, please check if this mouse works on another PC.

 

Let me know how that pans out

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help.

{If this resolved your concern, Click on "Accept as Solution" & the Purple Thumbs up}.

Riddle_Decipher
I am an HP Employee

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aerofanz
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Hello Riddle_Decipher,

When I type in the model or serial number on the HP web site I get the message "Sorry, no results match your search". I've tried it on other pc's but same thing.

Thank you

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Riddle_Decipher
HP Support Agent
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@aerofanz

Thank you for responding,

It's great to have you back 😉

 

Perhaps, you can tell me what your model name is? (Click here for examples, the titles).

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

 

Also, most wireless mice come with a receiver, make sure yours is connected and also check with an alternate mouse to see if that works, to identify the issue.

 

That said if you have used the website with the model name and the alternate mouse works, yet the HP mouse doesn't work,

I recommend you contact HP to have the mouse repaired or replaced:

 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

 

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

 

If I have helped you resolve the issue, 

Feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

Followed by clicking on 'Accepted as Solution' 

And Have a great day ahead!

Riddle_Decipher
I am an HP Employee

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aerofanz
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Hi Riddle_Decipher.

As mentioned in my original post, (Hello, I am trying to find a driver for an HP DU670A/DU9671A WIRELESS MOUSE ser# 040300817 but it shows no results on this site. Does anyone know where I can find one? Thank you.) I cannot find the driver on the HP site no matter what combination of model or serial numbers I enter yet I enter the model number in google and I can find the product. I even check products no longer supported and HP doesn't even show wireless mice as an option.

Thank you

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aerofanz
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Also, I appreciate the detailed description on how to get support but it doesn't let me anywhere as it does not recognise my model or serial number.

Thank you

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Riddle_Decipher
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@aerofanz

Thank you for responding,

It's great to have you back 😉

 

The reason I asked for model name is because the number's you've mentioned looks like a product number, however, I wasn't able to get any information using it either, hence if you could look at the examples I've posted for you in the link from my previous reply and provide a model name, I would gladly help you out.

 

That said, as informed earlier, the wireless mouse comes with a receiver, I would appreciate if you could tell me about the receiver connected to the computer, do you have a receiver or is it just the mouse you received, was it working before or is it the first time you are attempting to use it?

 

I'm eager to help,

Please reply back with the details of the above questions.

 

If I have helped you resolve the issue, 

Feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

Followed by clicking on 'Accepted as Solution' 

And Have a great day ahead!

Riddle_Decipher
I am an HP Employee

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