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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-14-2019 09:46 AM

HP Recommended
Product: HP 15-Da1041TU / 6FS90PA#ACJ
Operating System: Microsoft Windows 10 (64-bit)

I have purchased my laptop on 09th September 2019 in chennai but the warranty had been activated by 14th August 2019 itslef.  Why it got preactivated  before the purchase date ? Can I assume this is an used product ?

Product HP 15-da1041TU

Product no. 6FS90PA#ACJ

Please provide me a solution ASAP.

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-14-2019 10:22 AM

HP Recommended

Hi:

 

The PC was not used.

 

For whatever reason, HP starts the warranty clock ticking the minute the PC leaves the assembly plant.

 

So you have a recently made notebook because usually several months are gone from the warranty.

 

To correct the warranty start and end dates, you can try the online warranty dispute process at the link below...

 

https://support.hp.com/us-en/document/c05084516

 

...or you can contact HP support in your country and speak to a customer services rep to get the warranty start and end dates adjusted.

 

https://www8.hp.com/us/en/contact-hp/ww-contact-us.html

View solution in original post

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1 REPLY 1

‎09-14-2019 10:22 AM

HP Recommended

Hi:

 

The PC was not used.

 

For whatever reason, HP starts the warranty clock ticking the minute the PC leaves the assembly plant.

 

So you have a recently made notebook because usually several months are gone from the warranty.

 

To correct the warranty start and end dates, you can try the online warranty dispute process at the link below...

 

https://support.hp.com/us-en/document/c05084516

 

...or you can contact HP support in your country and speak to a customer services rep to get the warranty start and end dates adjusted.

 

https://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Was this reply helpful? Yes No
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