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‎07-07-2020 02:00 PM

HP Recommended
Product: Hp 3830 printer

Hello,

 

I have scanned a 15-page document using the HP Smart app.  The scan completes and a preview is shown on my phone.  When I click "save", the phone takes me to the recent files folder of my phone, but the scanned PDF is not there?

Is there another place to look?

 

Many thanks

 

 

1 REPLY 1

‎07-10-2020 09:06 AM

HP Recommended

@mo125898


Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please check on your Phone if you have any Folder called as HP Scan

 

Also try scanning and emailing the PDF to your Email address to ensure the PDF file is infact getting scanned properly

 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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