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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Sarvesh04
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Why my charging indicator LED is not working it is always off

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15-bs542tu

What should i do 

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praveen196
HP Support Agent
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Message 2 of 6
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@Sarvesh04 Welcome to HP Community!

 

I understand that the charger light indicator is not working.

 

Please touch the power adapter( brick type) is it warm or cold.

 

Have you tried with a different adapter?

 

Try updating the computer, this will install the latest updates -

 

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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Sarvesh04
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Actually this proablem was started when i change its battery

Since then i facing this issue..before it was ok,

Then i change it again with my old battery but same problem was there too.

No didn't tried with another adapter yet, should i ?

Yes windows updates is available but if i update it , will it work?

 

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praveen196
HP Support Agent
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@Sarvesh04

 

Thank you for the information.

 

Please update the windows update and check.

 

If possible try with another adapter.

 

Have a nice day!!

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Sarvesh04
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did the same as you said.....updated my window but didnt work...

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praveen196
HP Support Agent
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Message 6 of 6
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@Sarvesh04

 

I understand your concerns.

 

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

 

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Have a nice day!!

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