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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-17-2019 11:02 AM

HP Recommended
Product: HP 7 Plus
Operating System: Android 4.4 - 4.4.4 KitKat

Hi,

 

I have a HP 7 Plus tablet which is running Android 4.4

I have tried to connect it to my new Router. It connects fine and then after 30 seconds it disconnects showing "Disabled." This is repeated each time I try to connect it to the WiFi. WiFi is fine as every other item, device etc connects fine. The Cache has been flushed and the WiFi connection forgotten and re-connected. The only thing I can think of disrupting it is the HP DataPass has expired. Is this locking the device or is the device just locked and now scrap ?

 

best regards,

1 REPLY 1

‎03-18-2019 04:29 PM

HP Recommended

@CrownCycles

 

Welcome to HP Support Community

 

Was the Tablet connecting to your old Router? Did this issue start with the New Router?

 

I suggest you try changing the Channel Settings on the Router to 6 or 11 and check. You might have to contact your Router Manufacturer or ISP for help in changing the Router Settings

 

You can also try to reset your Android Tablet and then try connecting. Please refer to this Link: https://support.hp.com/in-en/document/c04052020

 

Keep me posted how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

 

KrazyToad
I Am An HP Employee

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