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‎11-11-2018 12:42 PM

HP Recommended
Product: hp 7 plus G2
Operating System: Android 5 Lollipop and older

Hello. The wifi connection on this tablet keeps cutting off after 10 seconds. What do I do to fix this? I have tried a hard reset but to no avail. Android version is 4.2.2 and it says it does not need an update. Thanks 

1 REPLY 1

‎11-12-2018 05:20 PM

HP Recommended

@ptm555,

 

Thank you for posting your query in the HP community and a good day to you. I will be happy to assist you. Brilliant efforts and great description of the issue. Kudos to you for that.

  • Do other devices on the network, connect and go online correctly?
  • Did you try connecting the device to a different network?
  • DId you reset the device and check again?

It could be a hardware issue with the tablet.

Let's try these steps from this link: https://support.hp.com/us-en/product/hp-7-plus-ii-tablet/7174136/document/c03938504 (Connecting to a Wi-Fi network on your HP tablet)

 

If the Tablet has no hardware issues then it should get resolved. Otherwise, it needs to be serviced. I am being honest about it here by keeping your best interest in mind without beating around the bush.

 

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂

DavidSMP
I am an HP Employee

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