Windows 10, Fast internet but slow browsing speeds+Internet disconnects at random

[JuniorPooch]

I have an average of 25 mbps internet speed, but my browsing speeds can be incredibly slow. (use chrome) Sometimes the webpage won't load at all and will say xxxx's DNS adress could not be found, or xxxx's IP could not be found. In addition, my laptop frequently disconnects from the internet by itself which causes a webpage to say no internet connection at times. It comes back in a few seconds only to disconnect again in a few minutes. 

[DavidSMP]

Hi @JuniorPooch,

Good Day. Thank you for taking an interest in the HP community. I understand that the computer has Wi-Fi connectivity issues. I will be really glad to assist you here. 

Fabulous description and superb diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better, I would require more information regarding this:

• Did this happen after a windows or software update?
• Did you check with a hardwired Ethernet cable to see if it goes online on a wired connection?

For a start please try these steps:

• First, check if the computer connects using a hardwired Ethernet cable on a wired connection

If it does please perform these steps:

• Right-Click on start button> click device manager> expand Network adapters>then select the network drivers that are listed and right-click on it and uninstall the drivers.
• Check the box that says delete the software for this device.
• Then restart the computer and update the bios chipset and wireless network drivers from this link: http://hp.care/2syreDe and follow the on-screen instructions through the hardwired ethernet cable connection.
• Please select the country and type the product# of the computer. Then follow the on-screen instructions to update the network drivers. Now check if it gets resolved.
  
  If it doesn't Then try these steps:
• Power cycle the network:
  1. Shut down your notebook.
  2. Unplug the power to your router.
  3. Unplug the power to your modem.
  4. Wait at least 45 seconds.
  5. Plug in the modem, and wait for it to come back online.
  6. Plug in the router, and wait for it to come back online.
  7. Turn on your notebook, and test your connection.
  
  Disable the Power Off option for the adapter:
  1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
  2. Expand the Network adapters.
  3. Right click on the Ethernet/Wireless Adapter and click Properties.
  4. Click the Power Management tab.
  5. Remove the check mark beside Allow the computer to turn off this device to save power.
  6. Click OK.
  7. Test.

• Also, follow the prescribed steps from his guided troubleshooter: http://hp.care/2tp5hbc  and that should fix things for you as long as there are no hardware issues with the computer.
• Please perform all the prescribed steps from this link: http://hp.care/2sEZlcM
• also to try and resolve the issue.
• For internet working slow try all these steps: 

  http://hp.care/2k8nCTU

Please perform all these steps patiently as it is critical to resolving the issue. As a last resort, you could backup your files and perform a system recovery to factory settings from here  http://hp.care/2ijzLar  to ensure that the issue is not software related.

If it still doesn't work, A great workaround would be is to buy a USB wireless dongle from Best Buy or Staples or from Amazon or e-bay and plug it to one of the USB ports of the computer. Then connect it to the router to go online. It is very economical and cost-effective and can be ordered for a song.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂 Please reach out for any issues and I'll be there to assist you. 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 

Take care now and have a splendid week ahead. :