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flak12
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Windows 10 installation hangs on Copying Windows Files 0%

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HP laptop
Microsoft Windows 10 (64-bit)

Laptop was stuck on automatic repair and wouldnt reset or restore from recovery, so replaced hard drive and tried to install windows 10, but gets stuck on 0% copying windows files. Have also tried other hdd that I have and all do the same thing. Have taken original hdd from laptop and installed in another laptop and it installed windows 10 with the same usb and has gone through perfectly fine. Cant take the  new hdd with windows on it and install in laptop as it gets stuck at loading. 

Have read heaps of articles and nothing seems to work.  Someone please help

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Jeet_singh
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@flak12,

 

Thank you for posting your query on HP Community,

 

Let's try these steps here: 

 

I would suggest here is to run an extensive system test from F2(Please capture the failure ID for further assistance).

 

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second.

When the menu appears, press the F2 key.

3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

4. Click Extensive Test.

5. Click Run once, or Loop until error.

While the test is running, the time remaining and test result for each component are

shown on the screen.

6. If a component fails a test, write down the failure ID (24-digit code) so you have it

available when you contact HP Customer Support. The information is also available in

Test Logs on the main menu.

 

If the test fails, this would clearly indicate a possible hardware failure with the notebook, write down the failure ID (24-digit code).

 

If the test passes, then the next step would be to perform a system recovery using the recovery media.

For some reason, if this does not help then I would suggest you could try to use HP Cloud Recovery Tool which allows you to download recovery software to a USB drive.

 

If this option does not work then you can follow this link: HP PCs - Obtaining PC Recovery USB Drives or Discs Or else you may contact our HP support team to help you order a set of recovery media for your PC.

 

HP support team can be reached on this link

 

Please let me know if this resolves the issue, or if you require further assistance!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Jeet_Singh
I am an HP Employee

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