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11-07-2019 04:44 PM
I have a Windows 8 (2012), 64 bit, x64 based processor.
I decided to reset it to factory settings. I clicked all the necessary options, and decided to do a full reset, not keeping any of my files. It would go to a black screen with a blue HP and saying "Preparing" and loading. Seconds later, it goes to nothing but a black screen, only the cursor visible. I hold down the power button until it shut off, and then I turned it back on. It would load everything normally, and then notify me there was a problem resetting my computer and nothing had been changed.
So I click on the option to troubleshoot why this would happen, then it would go to my desktop, load for a second, and then completely disappear without giving me any reasons. So, I have spent all day looking up this problem, trying every single fix that has been posted to the internet. NONE OF THEM WORK.
F2 doesn't do anything. F11 doesn't do anything.
In my frustration, I just started uninstalling random crap. I've almost uninstalled every item on this thing. This might not have been the wisest decision, but I'm not known for making rational decisions when extremely frustrated.
So, anyway........... NOTHING WORKS. Is it scrap now? Plz help.
11-08-2019 02:22 AM
First:- Turn off the computer, press and hold the PWR button for 4 seconds.
Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.
Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat
NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
HOW DO I USE DIAGNOSTICS?
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:- http://ftp.hp.com/pub/softpaq/sp93001-93500/sp93457.exe
KeyFinderInstaller may help....
11-11-2019 12:41 PM
Just to be thorough, I ran every test on the computer over the weekend after following the instructions you gave me, and they all said that they had "PASSED" ....
So I went ahead and decided to try and reset the computer to factory settings and unfortunately got the same black screen. I'm not stupid with computers and can follow instruction pretty well, but I'm stumped and ready to take it to a fixer. I'm far from a expert =(