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KopyKat58
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Message 1 of 4
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Windows Hello is Blind

HP Recommended
Pavillion
Microsoft Windows 10 (64-bit)

Brand new Pavillion with Windows 10. Windows Hello doesn't see the camera. Camera works with Zoom and Facebook. Very disappointed with HP. This laptop arrived 4 days ago. I've been waiting 2 days for HP to respond. I guess they got their money and could care less at this point.

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praveen196
HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

@KopyKat58 Welcome to HP Community!

 

I understand that Windows Hello is not working. 

 

Do not worry. I will try to fix the issue.

 

The following Group Policy setting does not currently allow log-on or sign-on through facial recognition: 

Computer Configuration / Local Policies / Security Options 

Interactive logon: Do not display last user name: Enable 

By default, this Group Policy setting is disabled, however, after the update, it may not be. 
 

Resolution 

To resolve this issue, change this setting to  Disabled, or wait for the anniversary update of Windows 10. 

 

Here's an article from Microsoft with the details you need: Click here 

 

Please refer to the following link to troubleshoot the issue.

 

https://support.hp.com/in-en/document/c05873680

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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KopyKat58
Author
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Message 3 of 4
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I don't understand what is going on. Friday (4/24) an HP agent told me my make and model of laptop does not support Windows Hello. Please will you all get on the same page? Does it or does it not support Windows Hello?

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praveen196
HP Support Agent
HP Support Agent
10,488 10,491 466 734
Message 4 of 4
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@KopyKat58

 

Please provide the correct product number.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

 

Click here for steps on finding the information we need!

 

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

http://support.hp.com/us-en/document/c03754824

 

Have a nice day!!

 

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