Windows updates breaks my laptop.

[Chris1012]

Everytime that I update windows on my laptop, It downloads, then once it downloads something on the windows updates the screen goes black and (you know when you plug in a USB drive its make that sound, yeah that sound plays during this and I haven't plugged anything in) it just sits there, the fans ramps up a little bit and it goes back to the screen and continues the updates. BUT after it finished that specific update, the screen, the whole computer freezes for like 3 seconds and goes back to normal for 2 seconds then it freezes and it keeps going and going. I really need this computer as it is my main laptop and I need it for school. PLEASE HELP.

[Echo_Lake]

@Chris1012

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Chris1012]

Well, while the Installation wizard was installing HP support assistant, it happened. It when to a black screen but it didn't make the windows sound.  So after I went into the Assistant and I found out I needed a whole BIOS update. After the update was complete, I downloaded every update I needed as I thought it would fix the problem, it did not. So at this point, I don't really know what to do as my level on Knowlege on laptops isn't really my thing. Please keep replying to find a solution, also its warranty is already expired.

[Echo_Lake]

@Chris1012

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 

Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Chris1012]

Well after I wiped the SSD clean, the problem persists. It even happens when windows asks "what keyboard layout are you using" "Let's connect you to the internet." After I realized that it was still happening I just shut it down and put it away. Please keep posting so I can fix this issue.

[Echo_Lake]

@Chris1012

Thank you for posting back.

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.