cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Bobbrown1
New member
5 0 0 0
Message 1 of 2
547
Flag Post

Won't print, no reasons given.

HP Recommended
Moto e4, officejet 6815
Android 7.0 - 7.1.2 Nougat

Did email thing, only prints header (encouraging).  Tried direct, failed to print, no reason. Photo app has no print option. Tried sharing, pressed print, next window has no print option (seems like it was trying). Tried using wifi with e4 tethering. Im going to try physical cable soon. Google is probably screwing it up since a Photo app WITHOUT a print option shouldn't EXIST (useless). 

0 Kudos
1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
14,443 14,425 750 600
Message 2 of 2
Flag Post
HP Recommended

@Bobbrown1

 

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

 

Please uninstall and reinstall the HP Smart App.

 

If the issue still persists, please restore the network settings on your Printer and cell phone:

 

Printer:

 

From the printer control panel, touch Setup. 2. Touch Network Setup. 3. Touch Restore Network Settings. 4. A message appears stating that the network defaults will be restored. Touch Yes. 5. Print the network configuration page and verify that the network settings have been reset. For more information, see Network configuration page.

 

Phone:

  1. Go to Settings.
  2. Go to Backup & reset.
  3. Now tap on the “Network settings reset” option.
  4. Hit the “Reset Settings” button.
  5. You will be given another warning, hit the “Reset Settings” button again.

Once done, please connect both the devices again.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation