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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-19-2019 05:35 PM

HP Recommended
Product: samsung galaxy tablet

I have a samsung tablet that I had to format and lost some apps. I tried to download the app again but the same app now requires version 4.4 and up but my tablets latest update version is 4.2.2. Is it possible to get the updated version in some way so I could download that apps new version?

3 REPLIES 3

‎10-22-2019 07:35 AM

HP Recommended

@Luc_76,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are unable to download the apps.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What app are you referring to?

 

In case if you want to install HP smart app on your tablet or phone you need to have a mobile device running Android OS 6.0 (Marshmallow) or later.

 

I hope that answers your question and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

‎10-22-2019 07:51 AM

HP Recommended

The app is called Setlist Helper. I had it on my tablet and using it for over a year. But after I formatted my tablet last week I’m not able to download this app anymore? It’s asking for version 4.4 and up but my latest up to date version for my tablet is only 4.2.2. My tablet is probably 8 years old. Not sure if its maybe not able to get to this version?

‎10-22-2019 08:39 AM

HP Recommended

@Luc_76,

 

This is an HP community and we support HP products here. I recommend you contact the App support or Samsung for assistance regarding this issue.

 

Cheers!

The_Fossette
I am an HP Employee

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