The laptop appears to be pretty new. Run a battery fitness test on it from within Windows using the HP Support Assistant app, or in the UEFI preboot environment by tapping esc as you power up then F2 and find the battery component test. Report back the advanced (full) results not just pass/fail.
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.