excessive and loud fan noise on HP Pavilion x360 Convert 14

[Ramsdens]

Hi all, has anyone else had any issues with the fan on their Pavilion? I brought our Pavilion brand new from HP 1 month ago. I like many do a lot of video call meetings and over the last 2 weeks people have been asking me to go on mute as the noise from my fan is just so loud. I've worked on a laptop for 15 years and yes it was hot last few weeks in the UK but I have never heard such a loud fan. I also kept the laptop in a cool area and it wasn't hot to the touch, guess I'm trying to say, I covered the basics before coming here. Anyone had such issues or any ideas on how to trouble shoot it, address it? Thanks 

[Echo_Lake]

@Ramsdens

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

• Shut down the computer, and then inspect and clean the exterior vents to remove dust buildup by blowing air through the vent openings. Dust can accumulate inside the vent openings and around internal cooling components, preventing the removal of heat.

For more information on reducing heat inside your computer, see Reducing Heat Inside the PC.

• After you remove the dust, turn on the computer. If the error message persists, continue with these steps.
• Perform a hard reset. Performing a hard reset can reset recorded thermal values in memory and enable you to use the computer again, even if only for a short time to access and save any important files before service.

For more information on performing a hard reset, see Use Hard Reset to Resolve Hardware and Software Issues.

• In some cases, updating the BIOS might help prevent this error from occurring. For more information on how to update the BIOS, see Updating the BIOS.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.