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‎05-07-2019 10:27 AM

HP Recommended
Product: hp stream laptop
Operating System: Microsoft Windows 10 in S Mode

the computer is nee my mother set it up and forgot all info. I do not know how to unlock it  she lost the recovery disc as well    

1 REPLY 1

‎05-08-2019 11:53 AM

HP Recommended

@sstinnett

 

Welcome to the HP Support Community!

 

If you are not able to log in and if you have forgotten the answers to recovery/security Questions, the only option is to reinstall the Operating system.

Note: Data will be lost during this process.

 

There is no recovery partition available on your computer and hence you will have to use another PC to create an ISO file.

Click here to know how(follow the 2nd option)

 

Let me know how this goes.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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