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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-16-2020 08:08 AM

HP Recommended
Product: Example: Pavilion x2

trying to do a hard reset on pc but only goes to 54% then eventually comes up with message saying THERE WAS A PROBLEM RESETTING YOUR PC

1 REPLY 1

‎05-26-2020 12:09 PM

HP Recommended

@m6flyer Welcome to HP Community!

 

Please provide the correct product number.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:   

 

Click here for steps on finding the information we need!

 

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

http://support.hp.com/us-en/document/c03754824

 

In that case, you will have to order a recovery media: Click here for steps.

 

Or you may also attempt to download the same using the steps on this link: click here

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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